Terms of Service

By purchasing through this website, you agree to the following:

  • Most products are made to order and fulfilled by trusted third-party services (such as Printful).

  • Some items — including original artwork, limited prints, or specific merchandise — may be fulfilled and shipped directly by me.

  • Prices are listed in USD and are subject to change without notice.

  • I reserve the right to cancel, refuse, or refund an order if necessary (customers will be notified if this occurs).

  • All original artwork, tattoo designs, and product images are owned by me and may not be copied, reused, or resold without written permission.

Privacy Policy

When you place an order, fill out a form, sign up for my newsletter, or contact me through this website, I may collect personal information such as:

  • Your name, email address, phone number, and shipping/billing information

  • Custom request details or messages sent via Jotform

  • Order details and communication history

This information is collected to:

  • Process and fulfill your orders

  • Respond to inquiries or custom requests

  • Confirm appointments or send updates

  • Email you about new designs, merch, or travel dates (if you opt in)

Use of Jotform

Some forms on this website are powered by Jotform, a secure third-party form builder. Jotform stores submitted form data on secure servers and does not share it with advertisers or marketers.

You can view Jotform’s Privacy Policy here.

Any form you submit through Jotform is only viewed by me and used to provide you with the service or information you’ve requested.

Data Protection

Your data is securely handled through platforms like Squarespace, Stripe, PayPal, and Printful. I never sell or share your personal data with outside marketers.

You may request access to, update, or delete your personal information by contacting me directly.

Shipping Information

  • Orders fulfilled by Printful are produced and shipped directly to the address you provide at checkout within the U.S.

  • Items fulfilled directly by me (such as original artwork or specific merch) will be packed and shipped with care from my studio.

  • Shipping timelines vary depending on the product and your location but typically range from 5–10 business days after fulfillment.

  • You will receive a confirmation email and tracking information once your order ships.

  • International orders may be subject to additional customs fees or delays, which are the customer’s responsibility.

Returns & Exchanges

Because each product is made to order, all sales are final unless your item arrives damaged or misprinted.

If there is an issue with your order:

  • Contact me within 7 days of receiving the item.

  • Include your order number and clear photos of the problem.

  • If eligible, I will work with the print provider (or personally, for direct-fulfilled orders) to offer a replacement or refund.

Please double-check sizing, address information, and order details before checking out.

Contact

If you have any questions or concerns about these policies or your order, feel free to reach out:

Support@bigpandaarts.com